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Introduction
This business trends study (Customer Focus) is part of Datamonitor's Voice Industry Index (VII), Datamonitor's most significant survey on speech recognition solutions, and the most authoritative and large-scale study of the market performed by any objective third party.
Scope
Interviews with eight large enterprises that have deployed speech recognition solutions. Thousands of datapoints have been collected to accurately capture the performance of speech recognition solutions in contact centers.
Highlights
The performance of speech recognition solutions improves over time as companies become adept at isolating customer needs. Call volumes, on average, continue to increase and companies must look to improve phone-based automation and routing capabilities to improve customer service while maintaining cost control.
Reasons to Purchase
Gauge the performance of speech recognition vs DTMF solutions in the enteprise. Understand key metrics used by enteprises to calculate ROI for speech recognition solutions.
Report Type:
Technology Decisionmakers Panel - Technology Decisionmakers Panel or a business trends report is based on a pre-determined survey of industry end-users. Once interviews are completed, the data is compiled, analyzed, and presented in a graphical manner. While there is some written analysis, it is very basic - one or two sentences to explain why the data is relevant. The idea of this report is to give technology vendors a quick snapshot into what end users IT needs are.
Pages: 46
Format: SlidePack
All reports are delivered within one business day, excluding weekends and holidays. If you have any questions or concerns please feel free to contact us at researchreports@infotoday.com.
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