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Introduction
Microsoft staked a larger claim in the customer relationship management (CRM) market early in 2008 with the launch of Dynamics CRM 4.0. The new version added a number of features, including multi-tenant capability and tighter integration with Outlook.
Highlights
Ensuring that technology investments drive competitive advantage, and that technology spend is not all absorbed by routine and non-differentiating technology, is more important than ever. Developing repeatable assets, new approaches to service innovation and moving into adjacent segments are all being tried - as are many other approaches. What is clear is that selecting the right markets to focus on is more important than ever.
Reasons to Purchase
Ovum research will help you understand how new trends will affect the overall structure of the market. This report helps assess the major players in a market and reveals how suppliers should improve their products and services positioning. For more information about how this specific research report can help your business please contact us.
Report Type:
Report – Reports provide a unique mix of market intelligence, insightful analysis and forecasting based on primary quantitative and qualitative research. A single report will give you the key data and detailed analysis of a market, issue or trend.
Pages: 12
Format: PDF 
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