Decision Matrix: Government CRM (Competitor Focus)
By Ben Madgett, Datamonitor
Publication Date: February, 2009
Price: $3,395.00

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As governments look for ways to provide more personalized public services, they are increasingly looking to Constituent Relationship Management (CRM) to align service delivery with constituent needs. This report provides a technology assessment, evaluation of market impact and exploration of customer sentiment of leading solutions.


  • Identifies which technology vendors that government agencies should shortlist when considering the purchase of a CRM solution
  • Provides a comparative technology assessment of the CRM solutions offered by leading vendors in the government market
  • Identifies which CRM solution providers have the most impact on the government market


  • Oracle and RightNow have emerged as the leading solution vendors in the government space
  • Lagan, Microsoft Dynamics and offer solutions which are strong challengers to the market leaders
  • Consona is emerging as a vendor which governments seeking strategic CRM implementations should explore

Reasons to Purchase

  • Understand the topography of the competitive landscape for CRM in government
  • Identify the strengths and weaknesses of leading CRM vendors and their solutions

Report Type:

Report – Reports provide a unique mix of market intelligence, insightful analysis and forecasting based on primary quantitative and qualitative research. A single report will give you the key data and detailed analysis of a market, issue or trend.


Pages: 30
Format: PDF PDF logo


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