This report analyses the trends that are currently driving the adoption of Unified Communications (UC) technologies throughout global enterprises, and shaping the market for such solutions. The economic slowdown, environmental concerns, the increased need for flexible working, enterprise mobility, increased productivity, improved customer experiences, and business competitiveness can all to a certain degree be addressed by the adoption of UC technologies by enterprises. Due to the cost reductions and productivity benefits UC promises, the increased number of solutions available and better accessibility for different sized enterprises, UC is still on the enterprise technology agenda.
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